support.koggames.comKOG Games - Game Support

Game Status: Checking FAQ Search Results: How can I link my account to Steam? How can I change my password/email address of my account? I bought K-Ching, how come it still doesn’t show in my account? How can I change some of my account information? Troubleshooting Steps for Game Client Download Problems How to Remove/Unlock the Security PIN? Troubleshooting Steps for Channel Server Connection Failed I did some surveys that was offered, how come my K-Ching still hasn’t arrived? I want to load more with my account, but it says that I am limited, why? Troubleshooting Steps for Patching Problems How to remove my e-mail subscription from Elsword? I crafted the Stage 15 of the Fusion Energy Disk and tried to enhance my weapon which is only at stage 1 is that a bug? How to reset my account password? Why did I receive a warning message even though I'm active and kept on attacking monsters all throughout the dungeon run? I’m trying to load up my prepaid card but it says that the card is invalid? How to check my IP Address I can’t load up because I get an error message that I had a fraudulent attempt? How to create a Security PIN for your account? There are people who are violating the game’s rules. How can I report them? I’m a level 80 Luciel, how can I finish the first part of the Hyperactive skill quest? I already tried running the last dungeon in Lanox and it does not count. How to Delete Cache and Temporary Internet Files How to Flush DNS How come I didn’t get the 10% extra bonus K-ching using PayPal? How come that the player we voted to be kicked out is still inside the dungeon? How come this certain load up option is not available for my country? I’m trying to use my Visa/American Express prepaid card but it’s not working? Basic Troubleshooting Steps for Client Issues How will the win/lose motion work? How to Delete Temporary Files Why can't I enter any of the secret dungeons? My character is already at level 80 and has an average item level of 100. Advanced Troubleshooting Steps for Game Lag Is there a way to help improve the information posted in your website? I opened an ice burner and I always receive costumes for my character only. Is this a bug? How come I’m unable to trade? How can I use the gifting feature? Luciel is basically two characters right? Does that mean that I can name them separately? Can I still get the Beeho pet even after the Winter Vacation event ends? Where can we get a Sage's Scroll? How to Close Background Tasks When I logged in after the recent patch, my Ciel’s accessories are gone and I can’t find it on my character nor on my inventory. Will my Aisha character still be able to acquire a Skill Notebook or Skill Notes? I cannot see any surveys in my list, is this normal? How to get a trace route result? Insufficient amount when trying to load up using prepaid cards? My stamina was not consumed during my secret dungeon run, but when I do a normal dungeon run it gets consumed. Is that a bug? How can I level up faster? I did not receive any EXP when I finished the secret dungeon is that a bug? When I reached level 75 I found several quest in the Quest window. When I reached level 76 all of those quests disappeared. Is that a bug? We were attacking the Sealed Device and it disappeared so I am sure that we broke it, but we did not receive any additional rewards afterwards, what happened there? I was not able to complete the Bank Share quest before the update, what do I do to open it? How can I use the 1v1 duel new PVP mode? What mechanics would apply in the PVP Tournament? How to save the dxdiag information? I can see a lot of new skill notes and I just bought 1 but I keep on right clicking it but it won’t work? I won an event where there is K-ching as a prize. How come I haven’t received it yet? Is there a way for me to make my Old Henir equipment as strong as the new one? Do Lu and Ciel share the same set of accessories and equipment? I heard there’s a new feature for adding socket effects? How does this work? After the recent update, I can’t wear some of my LuCiel accessories anymore, what happened? I don't see any Hell mode for any of the secret dungeons. Is this a bug? Will the duration of the 15 days and 30 days VIP membership card stack? How to get the job change quest? How can I record a video? I’ve run a dungeon by myself there were no Dungeon Support NPCs that appeared? Why can’t I gain ED and Experience when killing monsters? How does the Item Mall work? How to set custom keys for controllers? What does shared party effect mean? I saw this in one of the El Lord items and I don't know what this effect does. Help, I sold something and I changed characters to buy it back but it is no longer there? Is this a bug? How can I take a screenshot? How do I search for an item at the Item Mall? It always gives me an error message each time I try to. How does dungeon queuing work? How can I get more stamina? I just finished Ereda Island and I did not receive any rewards? I was not AFK and I used a couple of skills. What happens if there are 2 players who voted in and 2 players who voted out in the Henir’s Time and Space dungeon rest area? The EXP that I received after finishing Ereda with an EXP medal is the same when I don’t have one, why is that? Glave along with the Secret or Elite dungeon stage option always appears in Henir’s Time and Space dungeon. Is this a bug? How do I expand my Bank Share? On the 3v3 Winners Match, what will happen if one of the players inside the match suddenly disconnects from the game? What are the 3 stat increases that I can get inside Ereda? I tried to use my mount while doing challenge mode in Henir's Time and Space, it says that I cannot ride my mount. Is that a bug? How to obtain Epic NPC Titles? What does the Combination Gauge do? How many combination gauge bars does a combo switch fill and skill switch fill up? How can you turn off system messages in the chat box? How can you enter the Secret Dungeons? What do I do with these Warrior's Victory Medals that I have? How to attribute an equipment? How to enter Ereda Island? What do I get as a reward in this Ereda Island dungeon? No results found. GENERAL FAQ BILLING RELATED FAQ ACCOUNT RELATED FAQ TECHNICAL RELATED FAQ GAME RELATED FAQ How to Register How to Load Up your Account Find a Prepaid Card How to use the "Manage your ACCOUNT" page There are people who are violating the game’s rules. How can I report them? Is there a way to help improve the information posted in your website? I bought K-Ching, how come it still doesn’t show in my account? I did some surveys that was offered, how come my K-Ching still hasn’t arrived? I want to load more with my account, but it says that I am limited, why? I’m trying to load up my prepaid card but it says that the card is invalid? I can’t load up because I get an error message that I had a fraudulent attempt? How come I didn’t get the 10% extra bonus K-ching using PayPal? How come this certain load up option is not available for my country? I’m trying to use my Visa/American Express prepaid card but it’s not working? I cannot see any surveys in my list, is this normal? Insufficient amount when trying to load up using prepaid cards? How can I link my account to Steam? How can I change my password/email address of my account? How can I change some of my account information? How to Remove/Unlock the Security PIN? How to remove my e-mail subscription from Elsword? How to reset my account password? How to create a Security PIN for your account? Troubleshooting Steps for Game Client Download Problems Troubleshooting Steps for Channel Server Connection Failed Troubleshooting Steps for Patching Problems How to check my IP Address How to Delete Cache and Temporary Internet Files How to Flush DNS Basic Troubleshooting Steps for Client Issues How to Delete Temporary Files Advanced Troubleshooting Steps for Game Lag How to Close Background Tasks How to get a trace route result? How to save the dxdiag information? Game Poli...